We analyzed Norton 360 to find out if this can discover threats in all of the of their hidden locations. The solution defaults to a quick check, which required seven or so minutes and sought ten thousand items. We were able to detect the most frequent malware hazards with this software. However , there were to wait almost five hours for the complete scan. Even though the program needs a long time in diagnosing our personal computers, we were capable of finding out if it had discovered any of the computers’ problems.
Norton offers online support via email and live chat. The knowledgebase is comprehensive, with small videos for each and every topic. The helpline is available 24 hours a day, seven days a week. The chat feature allows resolve problems quickly, and it doesn’t slow up the computer although it’s being used. Despite for being an online merchandise, Norton will not offer mobile support. Regardless of this lack, the online support center has a dedicated phone line for customers.
The company provides a separate page specializing in its customer service. It includes a search bar with regards to users to look for specific problems. The FAQs are thorough, but have a tendency expect to find answers to sophisticated issues right here. While the live chat option is helpful, the email support feature is much less helpful. The absence of a phone range, while hassle-free, may click over here now not always be sufficient for some issues. For top customer support, it could better to select the free variation of the antivirus software.